About us

Our mission is to create an exceptional experience that delivers value to our customers, partners and employees.
We are a group of 300 people, who help retail clients across the globe transform their business.
With our most senior resources averaging 15 years of experience, our multilingual team integrates retail-specific skills in strategy, technology architecture, business process, change management, support, and project management.

THE LEADERSHIP OF RETAIL CONSULT

leadership, meet the team

ORACLE PLATINUM PARTNER

Retail Consult means quality and deep domain expertise.
One of our Premier partners…

Carlos Victoria Regional Vice President, Oracle Global Retail

CORPORATE RESPONSABILITY

Economic growth and success are possible with a social and environmental conscience.

We support our local communities through a variety of charitable and community events. We adhere to environmentally sound best practices that we incorporate at our facilities with the goal of lowering our carbon footprint.

TRANSFORMING RETAIL WITH PASSION

Retail Consult is a group of professionals who specialize in technology solutions for retail. We provide solutions strategy, implementation, deployment, training and support services to help our clients successfully drive the transformation of their business.

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Privacy Policy

Retail Consult is committed to ensuring the security and protection of your personal data, for this reason, it has prepared this Privacy Notice, to make known the terms by which it collects and processes personal data, under Regulation (EU) 2016/769 of the European Parliament and of the Council, of 27 April 2016 – hereinafter GDPR – and other personal data protection legislation.

The processing of personal data described in this Notice concerns the personal data of our website users. In this sense, we will explain how your data is processed, how we protect it, and how you can exercise your rights.

Who is responsible for processing your personal data?
Retail Consult is the entity responsible for processing the data, under the terms of the GDPR and can be contacted via privacy@retail-consult.com or by visiting one of our facilities.

What personal data do we collect?
Retail Consult collects and processes, directly or indirectly, through partners, suppliers, service providers, or other sources of information, the personal data necessary for the provision of its services, to guarantee access to its platforms, and to comply with legal obligations, pre-contractual steps and for the satisfaction of its legitimate interests.
Retail Consult may collect the following categories of personal data:

i. Candidate Data – Name, Email, Curriculum Vitae – when applying for one of our available job openings/spontaneous application;
ii. Client/user data – Email – when subscribing to our newsletter;
iii. Client/user data – Name, Email, Message – when you send us a contact message;
iv. Client – Name, Email, Company – When answer our satisfaction survey and questionnaire;

What are the purposes that precede the collection of your personal data and what is the basis for its treatment?
Retail Consult uses your personal data for the management and execution of a contractual relationship, for the handling of complaints and suggestions, for pre-contractual steps, for the treatment of applications submitted on our website, for the fulfillment of legal obligations, as well as, for the satisfaction of its legitimate interests.

If you so wish, you may make your personal data available, through the provision of your consent, for other purposes, such as: subscribing to our Newsletter.
In this sequence, we process your personal data for the following purposes:

i. Pre-Contractual Due Diligence for the Management of Spontaneous Applications and Job Vacancies – for the recruitment of job vacancies available on our website, as well as the management of spontaneous applications;
ii. Consent to Send Our Newsletter - to inform you of news and offers that may be of interest to you;
iii. Retail Consult's legitimate interest to submit a form to receive contacts – to be able to answer all your doubts or queries related to our services;
iv. Retail Consult's legitimate interest to establish a presence on social networks – to inform you about news and offers that may be of interest to you;
v. Retail Consult’s legitimate interest to survey satisfaction levels through Surveys and Questionnaires with clients - to gather metrics, evaluation and opinions regarding services provided by Retail Consult;

How long do we keep your personal data?
The personal data collected and processed are stored in specific databases for this purpose and will be kept, given their purpose, in compliance with the applicable legal deadlines.
In cases where a legal term does not apply with regard to the conservation and storage of personal data, such data will only be stored and kept for the appropriate period and to the extent necessary, taking into account the purposes for which they were collected, unless, in at any time, the holder of the personal data, within the legal limits, exercise their rights of opposition or erasure, or withdraw their consent.

What are the rights of the holders of personal data?
Pursuant to applicable law, you may exercise the following rights:

Right of Access: obtain confirmation that your personal data are being processed or not and if so, access them.
Right of Rectification: obtain the rectification of inaccurate personal data concerning you and request that your incomplete personal data be completed;
Right to erasure: obtain the erasure of your personal data, except in cases where there are grounds that validate its conservation;
Right to Limitation of Treatment: obtain the limitation of the processing of your personal data when they concern certain categories of data or purposes of treatment;
Right of Portability: to receive the personal data you have provided to us, in a structured format for current use and automatic reading, as well as to request the transmission of your personal data to another person responsible for the treatment;
Right of Opposition: to object, at any time, to certain processing of your personal data, for example, in the case of the processing of personal data for the purposes of direct marketing;
Right of Non-Subject to Automated Individual Decisions, including Profiling: not to be subject to any decision taken exclusively on the basis of automated processing, including profiling, that has effects in your legal sphere or that significantly affects you in a way similar.
Right to withdraw consent: The withdrawal of consent does not, however, invalidate the treatment carried out up to the date of withdrawal.

In order to exercise your rights, you must contact us via email: privacy@retail-consult.com

The holder of personal data also has the right to file a complaint with the National Data Protection Commission - CNPD -, or other competent supervisory authority, as well as to resort to any other judicial remedy, if he considers that his Personal data are not subject to lawful processing by Retail Consult, under the terms of current legislation and this notice.

What security measures are in place?
Retail Consult is committed to putting into practice the appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination, or unauthorized access. An adequate level of security is considered to be applied in relation to the risks that the processing presents, given the nature of the data to be protected.
In fact, Retail Consult carries out all its activity using systems that aim to ensure the security of your personal data, through the creation of procedures and implementation of technical measures, which prevent unauthorized access, accidental loss, and/or the destruction of your personal data, committing to respect and compliance with the legislation on the protection of personal data.

With whom do we share your personal data?
Retail Consult may share your personal data with third parties, which will have access to them. Such third parties include public authorities, partners, suppliers, and service providers, among others.
Within the scope of its activity, Retail Consult may use subcontractors, who will access and process your personal data in accordance with Retail Consult's instructions. Retail Consult guarantees that such subcontractors offer sufficient guarantees for the execution of appropriate technical and organizational measures, so that the treatment meets the requirements of the GDPR and other applicable legislation, as well as ensuring the defense of the rights of the holders of personal data.
Thus, Retail Consult may also share your personal data when such sharing is necessary or appropriate in the light of applicable legislation, to comply with legal obligations to which it is bound, to respond to requests from public authorities, to protect the rights and owned by Retail Consult, or when you have given us your prior consent.

Under what circumstances do we transfer your personal data to third countries?
The activity carried out by Retail Consult may involve the transfer of your personal data to third countries - located outside the European Union or that do not belong to the European Economic Area. In such situations, all necessary and appropriate measures will be taken to ensure the protection of your personal data. One of these situations occurs within the scope of Retail Consult's presence on social networks.
For more information, consult the Privacy Notice for Social Networks.

How do we use “Cookies”?
To learn more about cookies and how Retail Consult uses them on its website, see our Cookie Notice.

Changes to the Privacy Notice
Retail Consult reserves the right, at any time, to make adjustments or changes to this Privacy Notice, these changes being duly updated and publicized on the various platforms of the organization.

Contact Us
If you have any questions about how Retail Consult collects and processes your personal data, you can contact us at privacy@retail-consult.com.

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“Stones on the way? I keep them all, one day I will build a castle."

Fernando Pessoa

The outbreak of COVID-19 has created a time of both personal and economic uncertainty. On March 9, 2020, Retail Consult implemented a work-from-home, remote workforce model to protect our employees, clients and partners. Most of our clients and partners are also working from home. Working collaboratively we have been able to safely and productively continue our business activities and we will continuity and innovation to navigate this time of crisis together!

#staysafe

#stayhome

#everythingwillbeallright