Service Manager

We are currently seeking for an IT Service Manager to join our growing CMS (Consultancy, maintenance and Support) team.

Job description:

As an IT Service Manager, you will work in a global team and in a multiple cultural environment, with the main responsibility of ensuring Service quality to our company clients in an Oracle retail implementation context.

Requirements:
  • University degree in Information Systems, Information Technology, Systems Engineering or similar;
  • Proven working experience as a Service manager in the information technology sector;
  • Experience in ITIL Process fulfillment (e.g. Service strategy, Design, Transition, incident/problem management)
  • Responsible for Clients Proposals presentation and negociation.
  • Communication, escalation and Reporting;
  • Service Transition KPI’s;
  • Ensure SLA´s achievements of Service Operation;
  • Ensure Oracle Retail and Retail Consult development standards are met in all coding practices;
  • Ability to manage expectations with the client, ensuring issues are addressed promptly and progressed with a high level of quality;
  • Demonstrated sense of urgency and willingness to provide exceptional customer service;
  • Solid ability to present complex issues to multi-level audiences of Stakeholders;
  • Ability to build long-term relationships with clients;
  • English and Spanish languages (preferably).

If you think your profile matches our requirements and you are looking for an experience that offers opportunity, growth, balance, and a feeling of value, apply to this job submitting your CV through the form or by e-mail to: jobs@retail-consult.com

Retail Consult – Transforming Retail with Passion

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