Omnichannel
Oracle's omnichannel suite enables retailers to provide personalized crosschannel experiences to their customers by seamlessly integrating ecommerce, stores, customer relationship, order management, and loss prevention systems. Stitching together disparate point solutions can cost up to 10x the licensing cost of a seamlessly integrated suite.This single integrated platform provides a 360º view, enabling retailers to exceed the customer's expectations in their buying journeys and to improve business efficiency.
CUSTOMER ENGAGEMENT CLOUD SERVICES
Designed to drive incremental revenue and profitability for today’s retail enterprise, this suite empowers the user to build customer loyalty, increase average spend, and drive repeat purchases. It provides the tools and the strategic insights to focus marketing investments on high potential customer segments and better informed decision-making.
CUSTOMER INSIGHTS
This solution provides retailers with deep customer insights to enable a better understanding of who their customers are, how they behave and why. These insights can be leveraged to optimize product offerings and promotions through customer-specific assortments and offers, which drive higher returns and greater customer satisfaction.
ORDER BROKER
This distributed order broker and drop ship software solution enables retailers to complete more transactions across all channels that may otherwise be lost due to merchandise unavailability. It provides the real-time inventory information necessary to complete the transaction on demand through alternative fulfillment methods, such as direct shipment from another warehouse or store, or scheduling a store pickup.
ORDER MANAGEMENT
With this omnichannel solution retailers can leverage customer information more effectively throughout the transaction and as part of their marketing, merchandising, and customer service efforts. Retailers can focus on identifying, attracting, and retaining the most profitable and valuable customers by providing outstanding service.
XSTORE
This robust Point-of-Service solution has strong empowered commerce capabilities that provide store associates with seamless inventory visibility across all channels, to fulfill customer needs by delivery or pickup. It also makes it easy for employees to connect with customers while processing their requests quickly. Employees can easily identify customers and gain quick access to their transaction history.
XBRI
Using exception-based reporting methodologies, this solution allows users to respond to store, cashier, and even transaction irregularities. Exceptions are identified, tracked and managed from inception through resolution and details can be extracted within seconds.
STORE INVENTORY MANAGEMENT
Inventory management is a costly and time-consuming activity for any retail organization. This solution drives efficiency and automation for associates both on the shop floor as well as in the backroom. It provides a simple, predictable, and repeatable set of processes for managing discrete real-time perpetual inventory.
COMMERCE CLOUD
With this unified, modular SaaS Platform, Oracle puts control in the hands of brands and retailers to simplify their technology footprint, innovate quickly, and deliver AI-driven experiences that drive engagement and loyalty wherever shoppers are.
“Stones on the way? I keep them all, one day I will build a castle."
Fernando PessoaThe outbreak of COVID-19 has created a time of both personal and economic uncertainty. On March 9, 2020, Retail Consult implemented a work-from-home, remote workforce model to protect our employees, clients and partners. Most of our clients and partners are also working from home. Working collaboratively we have been able to safely and productively continue our business activities and we will continuity and innovation to navigate this time of crisis together!