Retail IQ
10 QuickCommerce Brands That Are Shaping Retail Worldwide
QuickCommerce (Q-Commerce) is reshaping how consumers interact with brands, offering speed and convenience in product delivery, often within hours or minutes. The following retail brands have pioneered Q-Commerce, adapting their models to enhance the customer experience and drive revenue. Here are 10 successful models, with lessons to be learned for businesses looking to revolutionize their operations.
1. Glovo
Image Source: Glovo
Sector: Quick Commerce
Glovo provides on-demand delivery of a variety of products, from groceries and meals to pharmaceuticals and gifts, all within a short time frame.
Business Model: Glovo operates through a marketplace model, connecting users with couriers to deliver locally available products. The company earns revenue by charging commissions on orders and delivery fees.
Why it Works: Glovo’s ability to provide fast, reliable service across a wide range of categories, combined with its flexible delivery options, appeals to urban consumers who prioritize convenience and speed.
2. GoPuff
Image Source: GoPuff
Sector: Everyday Essentials
U.S.-based GoPuff offers delivery of daily essentials, including snacks, drinks, and household items, in under 30 minutes .
Business Model: By managing its own micro-warehouses instead of relying on third-party retailers, GoPuff controls pricing and inventory .
Why it Works: Vertical integration by owning the supply chain, gives GoPuff pricing flexibility and faster service, which helps build strong customer loyalty.
3. Zapp
Image Source: Zapp
Sector: Convenience Retail
Zapp operates in the UK and focuses on delivering high-demand convenience items like snacks and beverages in minutes .
Business Model: Zapp uses dark stores, small warehouses located in urban areas, to ensure product availability and rapid delivery times .
Why it Works: By focusing on premium convenience items and strategic partnerships with popular brands, Zapp creates a niche market, allowing it to compete effectively in the Q-Commerce space.
4. Amazon Prime
Image Source: Amazon
Sector: E-commerce, Multi-category
Amazon is a global retail giant with its Prime program offering two-day and same-day deliveries for various product categories .
Business Model: Amazon’s Q-Commerce arm leverages its vast distribution network and logistics systems, giving Prime members access to fast deliveries for a small subscription fee .
Why it Works: A focus on subscription services like Amazon Prime ensures a loyal customer base, generating recurring revenue and justifying the investment in logistics infrastructure.
5. JOKR
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Image Source: JOKR
Sector: Grocery and Household Items
JOKR, originating in Latin America, delivers groceries and essentials across major cities, with a focus on instant delivery .
Business Model: JOKR utilizes data-driven inventory management and strategically placed fulfillment centers to predict and meet customer demand .
Why it Works: Predictive analytics allow JOKR to anticipate consumer needs, reducing overstock and enabling swift order fulfillment.
6. Flink
Image Source: Flink
Sector: Grocery Delivery
Flink, a German Q-Commerce company, delivers fresh groceries in under 10 minutes across European cities .
Business Model: Flink employs localized warehouses, allowing them to store inventory close to customers, and partners with sustainable suppliers .
Why it Works: Prioritizing sustainability alongside fast delivery sets Flink apart, catering to environmentally conscious consumers while maintaining speed.
7. Wolt
Image Source: Wolt
Sector: Food Delivery
Finnish company Wolt operates across Europe and Asia, delivering food and groceries from local businesses.
Business Model: Wolt focuses on local partnerships, enabling small businesses to access a larger customer base through its platform.
Why it Works: Partnering with local businesses strengthens Wolt’s value proposition, allowing it to offer diverse, localized products and services.
8. Delivery Hero
Image Source: Delivery Hero
Sector: Multi-category Delivery
Delivery Hero operates globally, offering food, groceries, and pharmaceuticals across various markets .
Business Model: Delivery Hero’s strength lies in scalability, partnering with local businesses while maintaining control over logistics and delivery .
Why it Works: Focusing on scalability enables Delivery Hero to serve diverse markets, catering to multiple consumer needs and adapting to regional demands.
9. Careem
Image Source: Careem
Sector: Ride-hailing and On-demand Delivery
Careem, originally a ride-hailing service, expanded into on-demand deliveries, offering food, groceries, and other essentials across the Middle East and North Africa.
Business Model: Careem uses a multi-service platform, allowing customers to book rides, order deliveries, and more, all from a single app. Its revenue streams are diversified across multiple services.
Why it Works: Diversifying services within a single app builds customer loyalty and creates opportunities for cross-service engagement, driving higher user retention.
10. Uber Eats
Image Source: Careem
Sector: Multi-category On-demand Delivery
Uber Eats operates globally, expanding beyond food delivery to include groceries, alcohol, and other essentials.
Business Model: Uber Eats uses gig economy drivers and real-time tracking technology, allowing them to offer quick delivery while providing transparency to customers.
Why it Works: Leveraging an existing driver network and real-time data helps Uber Eats quickly adapt to market demands, ensuring continued competitiveness.
The success of these QuickCommerce models lies in their ability to control the supply chain, leverage technology, and focus on hyper-localization and customer satisfaction. For businesses looking to implement or enhance their QuickCommerce model, partnering with experts who understand the importance of these factors is essential.
Retail Consult, with its expertise in Oracle Retail solutions, offers the tools and insights needed to implement a scalable, efficient QuickCommerce strategy tailored to your business.
Sources:
1.- Glovo / Jungleworks
2.- Infostride / GoPuff
3.- JungleWorks / OyeLabs
4.- Untaylored / The Value Engineers
5.- Shalion / TechCrunch
6.- JungleWorks / Smith-Joe
7.- NCrypted / Wolt
8.- Deonde / Future Work Technologies
9.- Elluminatiinc / Code-Brew
10.- Business Model Analyst / Deonde
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Fernando PessoaThe outbreak of COVID-19 has created a time of both personal and economic uncertainty. On March 9, 2020, Retail Consult implemented a work-from-home, remote workforce model to protect our employees, clients and partners. Most of our clients and partners are also working from home. Working collaboratively we have been able to safely and productively continue our business activities and we will continuity and innovation to navigate this time of crisis together!