Retail IQ
Revolutionizing Q-Commerce with Flink’s Rapid Lead-Time Implementation
Flink revolutionized the grocery industry with its Q-Commerce model ("Q" stands for "quick"). Unlike traditional supermarkets, Flink offers an online shopping experience with lightning-fast delivery by its team of e-bike riders. This innovative approach enabled Flink to serve around 10 million customers across over 140 locations in more than 100 cities across 3 countries. Embracing digital transformation was not just a trend for Flink, it was a crucial component of their growth strategy and commitment to exceptional customer satisfaction.
As a leading force in instant grocery delivery, Flink partnered with Retail Consult to refine their operations and elevate the customer experience.
Let’s explore this success story and discover how Flink’s collaboration with Retail Consult and the timely implementation of Oracle Retail solutions propelled their business forward.
The Challenge Faced by Flink
Flink was experiencing rapid growth, with a large volume of online orders delivered directly to consumers in minutes. However, their legacy systems were not centralized and were not scalable enough to support their aggressive expansion plans. They needed a robust solution that could meet their business requirements and be implemented in a short lead time.
Source: Flink
Why Retail Consult Was the Perfect Partner
Given the complexity of their needs, Flink chose Retail Consult for its expertise in Oracle Retail solutions. Known for the customized approach and deep understanding of retail challenges, Retail Consult was the natural fit to drive Flink's digital transformation initiative. Additionally, Retail Consult's agility and its ability to deliver the project efficiently were crucial factors in Flink's decision, ensuring that the transformation could be executed seamlessly and on schedule.
Tailored Solutions from Retail Consult
Retail Consult began by thoroughly analyzing Flink's business processes and goals. They identified areas for improvement and proposed an Oracle Retail solution that aligned perfectly with Flink's strategic vision. This solution included:
- Flink selected Oracle Retail's Merchandising Foundation, Invoice Matching, Price Management, and Integration Cloud Services, as well as Oracle Fusion Cloud Financials.
- Retail Consult’s proprietary tool, the Retail Consult Integration Broker (RCIB), was also implemented to accelerate and simplify the implementation of interfaces between Oracle Retail and external applications.
- Retail Consult's team of experts provided retail-specific skills in strategy, technology architecture, business process, change management, and project management.
- Training and guidance to Flink's key users were also provided, ensuring that they were equipped with the skills and knowledge required to use the new system effectively.
- The whole implementation process took only 8 months to be completed, using a Big Bang approach.
Results and Impact
This project provided Flink with a suite of SaaS solutions for buying, managing inventory, pricing, and financial information, that granted:
- Full stability and control over the Purchase Order flow, from forecasting to send-out, maintaining an optimal balance between Availability & Waste.
- High-quality Master Data to base automated processes on.
- Inventory Management & Control with End-to-End Transparency.
- Accurate Invoice Matching processes to ensure precise financial records.
- Effective management of both Accounts Receivables and Accounts Payables.
- The implementation of standardized processes throughout Merchandising by utilizing industry best practices and modern cloud-based systems.
- Real-time visibility of inventory throughout the entire organization.
- A unified inventory system to serve as a single source of inventory information across the company.
- Seamless integration of the IT ecosystem across Merchandising, Finance, E-commerce operations, and Supply Chain.
- Flexibility and scalability to accommodate Flink's growth plan effectively.
Whether you're aiming to streamline operations, enhance customer interactions, or scale your business, Retail Consult is set to accelerate your journey toward digital transformation with tailored Oracle Retail solutions. For deeper insights into how Retail Consult can quickly drive your digital transformation, explore our case study with Flink here.
“Stones on the way? I keep them all, one day I will build a castle."
Fernando PessoaThe outbreak of COVID-19 has created a time of both personal and economic uncertainty. On March 9, 2020, Retail Consult implemented a work-from-home, remote workforce model to protect our employees, clients and partners. Most of our clients and partners are also working from home. Working collaboratively we have been able to safely and productively continue our business activities and we will continuity and innovation to navigate this time of crisis together!