Service Analyst

We are currently seeking for Service Analyst to join our Consultancy, Maintenance and Support Team in Curitiba, Brazil.

What are we looking for?
  • Analyze, resolve and close the Incidents as per the SLAs with limited supervision;
  • Contributes and participate on Problems (Bug-fixes) analysis and enhancements as assigned;
  • Carries out development based on functional specifications received from the SA; 
  • Completes the code fix/change/development as per the agreed schedule;
  • Produce development documentation;
  • Follow fundamental ITIL processes defined internally;
  • Keep Service Desk and Knowledge Base Tool updated;
  • Develop knowledge on different Oracle technologies accordingly to the different accounts specifications with guidance from the SA;
  • Develop technical knowledge (i.e. Oracle Forms, Shell Scripting, PL/SQL, WebServices (SOAP; REST; JSON);
  • Responsible to communicate with Oracle Support, reporting, maintaining and closing the problems founded on the Client’s application systems, with guidance from the SA;
  • Responsible to share with the Client’s all communications made with Oracle Support about their problems, created on MOS platform.
Requirements:
  • Good verbal and written communication skills;
  • Skilled at working within a team-orientated collaborative environment, with the ability to also work independently;
  • Problem solving and critical thinking;
  • Keen attention to detail;
  • Appears confident and comfortable working with people at all levels;
  • Efficiency communication between internal team elements;
  • Compliant with CMS methodologies and processes;   
  • Preferable a minimum of a Bachelor’s degree in Technology, Computer Science or a related field;
  • Ideally has work experience as a Service Analyst.
If you think your profile matches our requirements and you are looking for an experience that offers opportunity, growth, balance, and a feeling of value, apply to this job submitting your CV through the form or by e-mail to: jobs@retail-consult.com

Application