Service Architect

We are currently seeking for a Service Architect to join our growing Consultancy, Maintenance and Support team.

Job description:
  • Manage and coordinate team activities to ensure that all the pre-defined services are
    delivered on the target SLA's within the expected quality standards defined internally and according to the client expectations;
  • Ensures the necessary Service Line resource capacity, is according to existing and new accounts service requirements and effort stated on the SOW;
  • Review integrity of the design and architecture principles, as well as, resolve business issues related with the solution, reported by the client or as a result of Incident or Problem analysis activity.
  • Regularly audits Service Line quality being provided to ensure all standards are met and aligned with client expectations;
  • Collaborate closely with Service Operational Managers to proactively monitor SLA performance and report them accurately;
  • Provide inputs, comments and suggestions for Service Reporting;
  • Provide leadership and direction, maintaining focus on tasks/ problems according with client expectations, while multitasking and coordinating the work with other Service Architects responsible for other Service Lines;
  • Participates in the elaboration of effort estimates in the improvement actions of the existing ones;
  • Design solutions for new CMS tools or new tools to address new business requirement opportunities.
Requirements:
  • Excellent interpersonal and communication skills;
  • Ability to work to deadlines and under pressure;
  • Good time management and organizational skills;
  • Able to coordinate others and negotiate to achieve the desired results;
  • Expertise in one or several OR modules/areas;
  • System matter expert;
  • Strong customer satisfaction orientation;
  • Technical expertise;
  • Preferable a minimum of a Bachelor’s degree in Technology, Computer Science or a related
    field;
  • Ideally has work experience as a Service Owner.
  • Minimum of 5 years’ experience in OR.

If you think your profile matches our requirements and you are looking for an experience that offers opportunity, growth, balance, and a feeling of value, apply to this job submitting your CV through the form or by e-mail to: jobs@retail-consult.com

Application